A Sad-day for Customer Service
Today at the day-job we crossed a threshold. Some would say we took a step backward. As of today, everyone who sends an email to our abuse@dayjob address will receive an auto-response. The old days of a human response within 24 hours are now forever-gone at my organization. The increased load of traffic and the plummeting percentage of messages that actually needed a response have brought us to this decision.
Let there be a Moment of Silence.
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